Sales Script Vault

SCRIPTED ENGAGEMENT 6 FOLLOW UP CALLS

WHAT NOT TO SAY

“I am calling to follow up on the email that I have sent you.”

“I am calling to see if you had any questions.’

“The reason for my follow up was to see if you had made up your mind.”

WHAT TO SAY 

 “Debbie, this is Michael calling from Best Properties. Debbie, when we spoke last week, you told me that you were interested in looking at purchasing a one-bedroom apartment to move in by the end of the year. You liked unit 102 because of the view and the closed kitchen Is this still a top priority for you—————  

W.B-1

SCRIPTED ENGAGEMENT-LEADS FOLLW UP 

1

Source of lead: new lead generation campaign (the prospective buyer resides in the UAE)

Mrs. Maria, my name ———-, and I am calling you from———-; we have received your inquiry regarding:

  • our special promotion 
  • or
  • our new project or our new investment opportunity. 

,. ……  The reason for calling you today is to thank you for your interest and to schedule a meeting so I can explain to you our offer. 

Scenario 1: The prospective buyer stays quiet or answers with a yes.

Sales Rep: Great, what I would suggest is to meet with you so I can explain more about our special offer. Would this Monday suit you? 

If the prospective buyer agrees then

Sales Rep: Excellent I will mark this Monday in my calendar let’s say at 12 o’clock and will send you an email reminder and a WhatsApp with the customer experience location map.

If The prospective buyer asks for an alternative time or a day, then provide the prospects with two specific alternatives.

Power Tip: Don’t leave the time or the date selection open for the prospective buyer 

Scenario 1:  The prospective buyer does not remember that she inquired about the project.

Sales Rep replies: your inquiry came to us because we had a campaign about————— in the ——–on a special promotion? How about if I send you an email to remind you about that particular offer, and I will call you back this afternoon around 1.

Scenario 3: The prospective buyer says that she is not interested in the project as she clicked the ad by mistake.

Sales Rep replies: not a problem, would you be interested in receiving information about this offer? 

The prospective buyer says no.

Sales Rep Replies: Thank you for your time, and I will ensure that we delete your details from our system.

SCRIPTED ENGAGEMENT 2

Source of Lead: Old Existing Lead

Mrs. Maria, my name——– I am calling from Xyz customer care. We have your name and details registered with us. PAUSE. The reason I am calling you is to update you on the status of, project name ———–in the ——————- and to see if you are interested in moving forward. 

Scenario 1: Prospective buyer says yes

Sales Rep replies: Great, then what I would suggest is to have one of our Property Advisors call you to update you on the new availability and our latest promotion. Can I book you for a conference call at 1 o’clock? Excellent I will mark the time in my calendar and will send you an email reminder and a WhatsApp with the Property Adviser’s Name.

The prospective buyer askes for an alternative time or day, then provides the prospects with two specific alternatives.

Power Tip: Don’t leave the time or the date selection open for the prospective buyer 

Scenario 2: the prospective buyer says no thank you, but I’m not interested, or I am not interested anymore.

Sales Rep Replies: Appreciate your feedback, but if you don’t mind me asking, may I know the reason why? 

The prospective buyer might ask why you need to know the reason.

Sales Rep Replies: I am asking in order to close the enquire so my collogues will not call you in the future.

Scenario 3: The prospective buyer does not remember inquiring about the project 

Sales Rep replies: Well we received your inquiry about projects name ———-location Name ———– PAUSE:

o    Is this something you would be interested in?

OR

o   Now that we have a special offer on projects name ———-is this something you would be interested in.

Scenario 4: The prospective buyer complains that he was interested in the past, but no one called him /her.

Sales Rep replies: Mrs. Maria, please accept my sincere apologies, and I will defiantly raise the issue with the department head. Meanwhile, I will ask one of our Property Advisers to call you and update you on the new availability and our latest promotion, if that is ok with you?

SCRIPTED ENGAGEMENT 6 FOLLOW UP CALLS

WHAT NOT TO SAY

“Why haven’t you responded to my email or WhatsApp message? Or my boss keeps asking me for an update.”

“I am calling to follow up on the email that I have sent you.”

“I am calling to see if you had any questions.’

“The reason for my follow up was to see if you had made up your mind.”

WHAT TO SAY 

 “Debbie, this is Michael calling from Best Properties. Debbie, when we spoke last week, you told me that you were interested in looking at purchasing a one-bedroom apartment to move in by the end of the year. You liked unit 102 because of the view, and the closed kitchen Is this still a top priority for you—————  

W.B-1

SCRIPTED ENGAGEMENT-LEADS FOLLOW UP 

1

Source of lead: new lead generation campaign (the prospective buyer resides in the UAE)

Mrs. Maria, my name ———-, and I am calling you from———-; we have received your inquiry regarding:

our special promotion 

or

our new project or our unique investment opportunity. 

,. ……  The reason for calling you today is to thank you for your interest and to schedule a meeting so I can explain to you our offer. 

Scenario 1: The prospective buyer stays quiet or answers with a yes.

Sales Rep: Great, what I would suggest is to meet with you so I can explain more about our special offer. Would this Monday suit you? 

If the prospective buyer agrees then

Sales Rep: Excellent I will mark this Monday in my calendar let’s say at noon and will send you an email reminder and a WhatsApp with the customer experience location map.

If The prospective buyer asks for an alternative time or a day, then provide the prospects with two specific alternatives.

Power Tip: Don’t leave the time or the date selection open for the prospective buyer 

Scenario 1:  The prospective buyer does not remember that she inquired about the project.

Sales Rep replies: your inquiry came to us because we had a campaign about————— in the ——–on a special promotion? How about if I send you an email to remind you about that particular offer, and I will call you back this afternoon around 1.

Scenario 3: The prospective buyer says that she is not interested in the project as she clicked the ad by mistake.

Sales Rep replies: not a problem, would you be interested in receiving information about this offer? 

The prospective buyer says no.

Sales Rep Replies: Thank you for your time, and I will ensure that we delete your details from our system.

SCRIPTED ENGAGEMENT 2

Source of Lead: Old Existing Lead

Mrs. Maria, my name——– I am calling from Xyz customer care. We have your name and details registered with us. PAUSE. The reason I am calling you is to update you on the status of, project name ———–in the ——————- and to see if you are interested in moving forward. 

Scenario 1: Prospective buyer says yes

Sales Rep replies: Great, then what I would suggest is to have one of our Property Advisors call you to update you on the new availability and our latest promotion. Can I book you for a conference call at 1 o’clock? Excellent I will mark the time in my calendar and will send you an email reminder and a WhatsApp with the Property Adviser’s Name.

The prospective buyer askes for an alternative time or day, then provides the prospects with two specific alternatives.

Power Tip: Don’t leave the time or the date selection open for the prospective buyer 

Scenario 2: the prospective buyer says no thank you, but I’m not interested, or I am not interested anymore.

Sales Rep Replies: Appreciate your feedback, but if you don’t mind me asking, may I know the reason why? 

The prospective buyer might ask why you need to know the reason.

Sales Rep Replies: I am asking to close the enquire so my collogues will not call you in the future.

Scenario 3: The prospective buyer does not remember inquiring about the project 

Sales Rep replies: Well we received your inquiry about projects name ———-location Name ———– PAUSE:

o    Is this something you would be interested in?

OR

o   Now that we have a special offer on projects name ———-is this something you would be interested in.

Scenario 4: The prospective buyer complains that he was interested in the past, but no one called him /her.

Sales Rep replies: Mrs. Maria, please accept my sincere apologies, and I will defiantly raise the issue with the department head. Meanwhile, I will ask one of our Property Advisers to call you and update you on the new availability and our latest promotion, if that is ok with you?